FAQs

(i) Click the “account” icon on the upper right corner of your screen
(ii) Click “Create an Account”
(iii) Then choose to register either via Facebook, Google or by manually filling in all of the details.
(iv) Finally, click “Create an Account” and rest assured, all your details will be kept private.

We offer a variety of convenient and secure payment options to ensure a seamless shopping experience for you. Currently, we accept the following payment methods:
(i) Cards (One Off Payment)
- Credit & Debit Card (Visa & MasterCard)- Domestic
- Credit & Debit Card (Visa & MasterCard)- International
(ii) Online Banking - FPX - (Affin, Agro, Alliance, AmBank, Bank Islam, Bank Rakyat, BSN, CIMB, HLB, HSBC, KFH, M2U, OCBC, PBB, RHB, SCB, UOB, Muamalat, Bank Of China)
(iii) eWallet - Boost, GrabPay, Maybank QR (MAE), ShopeePay, Touch’N Go eWallet

Rest assured that we prioritize the security of your transactions, and all payment information is handled with the utmost confidentiality. If you have any further questions or encounter any issues during the payment process, please don't hesitate to contact our customer support team for assistance.

We currently offer shipping services exclusively within Malaysia and Singapore.

For customers within Malaysia, we offer standard and expedited shipping options to cater to your delivery preferences. If you are located in Singapore, rest assured that our shipping services are designed to ensure your orders reach you in a timely manner.

Please note that at this time, we do not provide international shipping outside of Malaysia and Singapore. We appreciate your understanding and encourage you to explore our diverse range of products available for delivery within these regions.

If you have any specific questions about our shipping services or encounter any issues during the ordering process, our customer support team is ready to assist you.

(i) Delivery within Malaysia
Upon successful clearance of payments, we will process the order within 2-3 working days. Standard delivery process will be as below:
West Malaysia: 1 to 7 working days
East Malaysia: 1 - 14 working days

(ii) Overseas Delivery
Those items for shipment to countries outside of Malaysia may be subject to taxes, customs duties and fees levied by the destination country.
The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.
Stolle (Malaysia) Sdn Bhd is not liable to pay any import fees imposed by destination customs.
The standard delivery process overseas takes about 14 to 30 working days.

(i) Click the “account” icon located in the upper right corner of your screen.
(ii) Once in your account, locate and click on “My Orders.” Here, you will find an overview of all your orders.
(iii) Find the specific order you want to track and click on “View Order.” This will take you to a detailed view of your order, including invoice and shipment information.
(iv) Within the order details, click on “Order Shipments.” Here, you will find information related to the shipment of your order.
(v) Look for the Tracking Number(s) associated with your shipment. It will be a unique identifier, for example, "MY3717278xxxx."
(vi) Visit the GDex website. Enter your Tracking Number in the designated field.
(vii) Click the "Track" button to view the real-time status and location of your parcel as it makes its way to you. Now, with your Tracking Number, you can easily stay informed about the journey of your parcel through the GDex tracking service.

Note：Your tracking number will be generated once your order has been shipped. You can find it in the "Order Shipments" section of your order details. Please note that it may take some time for the tracking information to become available after the order has been dispatched.

Yes, you can order online and pick up at our office

Stolle (M) Sdn Bhd
5th Floor, V06-05-01/02, Signature 2 (V06), Lingkaran SV, Sunway Velocity 55100 Kuala Lumpur, Malaysia

Yes, we understand that circumstances may arise where you need to return an item. We strive to make the return process as straightforward as possible. However, please be aware that certain terms and conditions (TNC) do apply.

The refund process takes about 7-14 days depending on your payment method.

(i) Click the “account” icon on the upper right corner of your screen.
(ii) Click “Account”
(iii) Click “My Coupon”
(iv) You may save the coupon(s) into your coupon wallet.

Several reasons could lead to a Coupon disappearing, and we're here to assist you in resolving the issue. Here are some common explanations:
(i) Expiration Date: Coupons often come with an expiration date. Please check the terms and conditions of the voucher to ensure it is still valid.
(ii) Single-Use: Some coupons are designed for one-time use only. If you've already applied the voucher to a previous order, it may no longer be available for use.
(iii) Product Restrictions: Certain vouchers may be applicable only to specific products or categories. Ensure that the items in your cart qualify for the Coupon you are trying to use.
(iv) Minimum Purchase Requirement: Coupon may have a minimum purchase amount to be eligible for use. Verify if your current order meets this requirement.
(v) Account Specific: Some Coupons are tied to specific user accounts. Ensure you are logged into the correct account associated with the voucher.
(vi) Technical Issues: Occasionally, technical glitches may occur. Clearing your browser's cache or trying a different device can help resolve such issues.

(i) Click the “account” icon on the upper right corner of your screen.
(ii) Click “Reward Points”
(iii) You may check your current available Rewards Points.

You can earn Reward Point(s) by following way(s):
(i) Make a Purchase: Every time you make a purchase, you automatically earn reward points. The number of points you earn is typically based on the total amount spent.
(ii) Refer a Friend: We offer referral programs. If you refer a friend who makes a purchase, you may earn additional reward points
(iii) Check for Promotions: Keep an eye out for special promotions or events where you can earn bonus points. We occasionally run promotions that allow you to accumulate extra points on specific products or during specific time frames.
(iv) Engage with Us: Participate in activities like leaving reviews, sharing our products on social media, or subscribing to our newsletter. Some programs award points for these interactions.

Only one Coupon can be applied per order. Our system is designed to automatically calculate and apply the best available discount to ensure a seamless and fair shopping experience.

If you have multiple Coupons and are unsure which one to use, we recommend reviewing the terms and conditions of each promotion to determine the one that offers the most beneficial discount for your current order.

If you encounter any issues or have specific questions about promo code usage, feel free to reach out to our customer support team. We're here to assist you and ensure that you get the most out of our promotions.

STOLLE Milk Powder is produced in pure, green New Zealand. The cows are pasture-fed and are not treated with any hormones. New Zealand is also a BSE-free country.

Stolle milk powder is a healthy food that combines nutrition and health care. Produced using the " Hyperimmunization technology ", Stolle milk powder not only contains the complete nutrients contained in ordinary milk powder but also contain active ingredient that can [regulate gastrointestinal function], [regulate blood lipid function] and [regulate immune function].

*Ingredients - specific immunoglobulin G and Immunonutrient, it is the only milk powder that can regulate immunity.

(i) 26 in 1 Vaccine: Stolle Milk Biologics, Inc. (SMBI) of the United States has screened out 26 types of bacteria that are most infected in the human body and made a mixed vaccine through heat killing.

(ii) Hyperimmunization technology: Regularly and quantitatively inject [26 -in-1 vaccine] into healthy cows. After multiple times of the same stimulation mode, the antibody content is steadily increased, and the milk is enriched with immune functional factors.

(iii) Low-temperature spray drying method: [Low-temperature spray drying method] is used during the manufacturing process to completely retain the antibody activity, and the antibody content is determined by immunoassay analysis.

Stolle milk powder is produced by SMBI with cutting-edge biotechnology and three major processes to support the unique Stolle milk powder. From the collection of fresh milk, and spray drying to make milk powder to packaging and transportation, there are no added ingredients.

2 years

Yes, Stolle milk powder has obtained Malaysian Halal certification.

SMBI has received more than 250 patents from 27 countries around the world, including:
(i) Regulate immunity US6056978A
(ii) Anti-inflammation US5980953A
(iii) Anti-allergic US6054124A
(iv) Relieves arthritis US4732757A
(v) Lungs protection US4897265A
(vi) Lower cholesterol US4636384
(vii) Lower blood pressure US5194255A
(viii) Regulate gut health US5106618A
(ix) Tooth decay prevention US4324782A
(x) Anti-aging WO9325232

The water temperature for brewing Stolle milk powder should be lower than 50°C to prevent the precious antibodies contained in Stolle milk powder from being destroyed by heat.

You can add oatmeal, soy milk, chocolate powder, etc. to change the taste, but pay attention to controlling the water temperature.

30 minutes between drinking Stolle milk powder and other supplements, TCM, and drugs to ensure that the efficacy of the drugs and the health care effects of Stolle milk powder are maximized.

(i) infants less than one year old
(ii) People allergic to dairy products
(iii) For those with kidney failure, it is recommended to choose Stolla ImmNuPro

In addition to the above inapplicable groups, everyone over one-year-old, including pregnant women, can consume Stolle ImmNuPlus.

Stolle ImmNuPro with milk protein concentrate which removed lactose and the patented ingredient β-glucan is specially designed for adults with busy lifestyles. Besides, it is much more diabetes-friendly and suitable for kidney failure patients.

(i) ImmNuPlus
Adult: 1-2 sachets per day ; children 1/2 - 1 sachet per day
(ii) ImmNuPro
Adult: 2-4 sachets per day

Consumers who rarely drink dairy products or drink dairy products for the first time may experience bloating, diarrhea, abdominal pain, and other reactions caused by lactose intolerance. If you want to improve, you can use the following drinking methods:
(i) Drink after meals
(ii) A small amount of times
(iii) Drink slowly and don’t drink it all at once.

Both ImmNuPlus and ImmNuPro contain immunonutrient that benefit to our body, the differences between ImmNuPlus and ImmNuPro are: